TY  - BOOK
AU  - Griffiths, David N
TI  - Implementing Quality: With a Customer Focus
SN  - 052791648X
PY  - 1990///
CY  - New York
PB  - Quality Resourse
UR  - http://14.139.59.218:80/cgi-bin/koha/opac-detail.pl?biblionumber=30
ER  -